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1. Any order over the value of £500 will be delivered free of charge within a 25 mile radius. All other orders must be collected at our showroom in Newbury, Berkshire
2. The Seller shall not be liable for any delay in delivery howsoever caused.
3. An order may be cancelled at any time between the placement of the order and 7 working days following receipt of the goods. All cancellations must be confirmed in writing by e-mail.
4.If the Buyer wishes to cancel their purchase for any reason they must do so, in writing by fax, e-mail or letter. Orders cancelled once received into our warehouse will incur a 10% re-stocking charge. Orders cancelled within 7 working days of delivery, must be returned to us in the same condition they were at the time of delivery and in their original packaging at the Buyers expense alternatively Eden Forest can arrange collection at the cost levied by the carrier. Any monies which have been paid will be refunded within 30 days less the cost of the collection fee and 10% re-stocking charge provided that the Seller receives the goods in the same condition they were at the time of delivery and in their original packaging. Items which are not adequately packaged at the time of collection will not be collected and a charge levied by the carrier to cover the cost of a failed collection. Please note this does not apply to items of upholstery where there is a 50% cancellation/returns fee unless the order is cancelled within 7 days of placement. For items that are specially commisioned or ordered in non standard sizes and/or colours we do not accept cancellation or return.
5. Mattresses can only be returned if they are unopened. Mattresses which have been opened and slept on cannot be returned. If you wish to test a mattress please keep it wrapped until you are sure you want to keep it.
6. Upon receipt an adult must be available at the address to check and acknowledge receipt in a safe and satisfactory condition.
7. Any damages, shortages or discrepancies must be notified in writing to our customer services department within 48 hrs.
Self Assembly Products
1. Furniture and products for self assembly are to be assembled by the Buyer unless prior arrangement is made with the Seller. These items are clearly marked on our website.
2. If Self assembly products are to be returned they must be unused and in their original packaging and cannot be returned once assembled or part assembly has taken place.
3. Any shortages or damage to self assembly products should be notified to our customer services department. The replacement components will be supplied not the entire product.
Acceptance of products
1. Other than where the Buyer acts as a Consumer the Buyer shall be deemed to have accepted the Products 7 working days after delivery to the Buyer.
2. After acceptance the Buyer shall not be entitled to reject Products which are not in accordance with the contract.
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